Delete Data on your Ultra service
In this guide, we will show you how to delete data on your Ultra.cc service. No matter what plan you have chosen for your service, you will have a limited storage. It is not possible to add extra storage to an active service without upgrading to a higher tier plan, more info can be found here Upgrade or Downgrade your Service.
If you reach the maximum limit of your storage, your web server and applications will be temporarily taken offline. They will remain offline until you have freed up some storage space and restarted the applications. However, services such as FTP/SFTP and SSH will remain active and accessible, to facilitate a way of deleting data on your service.
It is important to remember that Linux do not have a trash or recycling bin functionality. This means that any files or directories deleted will be instantly deleted and permanently lost. You should always keep backups of important data.
SSH
Before proceeding, make sure to set an FTP/SSH password under the Connect tab on the UCP.
- Connect to your Ultra.cc service via SSH
- Once connected, there are multiple ways of deleting your files and directories.
rm command
The most basic way of deleting files and directories is by executing the rm command.
- To delete a file, simply execute:
rm ~/path/to/filename.mkv- To recursively delete a directory and its content, add
rand execute:
rm -r ~/path/to/directory- If your file or directory name includes spaces in their name, you must state the filename within apostrophes, quotation marks or by using escape sequence:
rm '/path/to/file with space in name.mkv'rm "/path/to/file with space in name.mkv"rm ~/path/to/file\\ with\\ spaces\\ in\\ name.mkv- Lastly, to see which files are actually being deleted when you execute the
rmcommand on a directory, you can include the verbose option:rm -rfv ~/path/to/directory
Midnight Commander
Deleting files via SSH can also be done from a CLI file explorer such as Midnight Commander aka mc. Detailed usage instructions can be found here Midnight Commander.
Ncurses Disk Utility
Ncurses Disk Utility aka ncdu is another CLI file explorer that is available on all Ultra.cc servers. Detailed usage instructions can be found here NCDU.
FileBrowser
Just as the name suggests, FileBrowser is a webUI based application that lets you browse your files and directories from the comfort of a webUI. It also allows you to download, upload, delete, etc. Detailed usage instructions can be found in the dedicated FileBrowser guide here FileBrowser
FTP
One of the most user-friendly ways of managing your files and directories is via FTP.
- Connect to your Ultra.cc service via FTP
- Once connected, you will be presented with a split file explorer showing your local and remote files.
- In the file explorer of your remote Ultra.cc service, navigate to the files and directories you want to delete.
- Mark the files and directories you want to delete and click
Delon your keyboard. - You can also right-click to open the context menu, and click Delete.
- A confirmation window will appear, click Yes to confirm deletion.
Network Drive
To delete files and directories from the comfort of your native Windows file explorer, you can mount your Ultra.cc service as a network drive. Detailed instructions can be found here Windows Ultra Slot Mount.
Identify Missing Free Space
If the Disk Usage on the UCP does not update after you have deleted your data. There might be a variety of reasons for why this is happening. Besides checking your storage quota from the UCP, it can also be checked via SSH.
Once connected to your service via SSH, simply execute quota -s and you will see your storage allotment and usage.
GB v/s GiB
One of the most common causes of missing free space is to mistakenly compare GB vs GiB. The Disk Usage on your UCP is represented in terms of GB. On the other hand, most applications display data size in terms of GiB.
- 1 GiB = 1.07374 GB
- For example, if you are using 50 GiB of storage space as seen from rTorrent, it will be shown as 54 GB in your UCP, but it is the same amount of data represented in different units.
Hardlinks
If you are utilizing hardlinks, which is commonly used with Sonarr/Radarr. It is possible that you have only deleted one of the two linked files. To check if a file is hard linked, you can use the utility tool NCDU, as it will mark any hard linked file with an H in the far left column.
However, if you have already deleted one of the two hard linked files, it cannot be identified with ncdu. In this case, you need to manually check the two path locations. Usually, this would be your torrent downloads directory and your media directory.
Torrent Client Issues
When you delete torrents and their associated data from your torrent client, the change in storage space should be immediately updated. However, in some cases, the data will be held up by the torrent client and the UCP storage statistics will not be updated until you have restarted your torrent client.
If you require further assistance, you can open a support ticket here!
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