Upgrade or Downgrade Your Service
This guide explains how to upgrade or downgrade your service to a different plan. It covers how to request a plan change, how pro-rated billing works for upgrades and downgrades, and what happens when support migrates your data and applications to a new service.
Prepare for a Plan Change
- Before requesting an upgrade or downgrade, please keep the following in mind:
- Some older plans may no longer be available for new orders, upgrades, or downgrades.
- If you move from a legacy plan to a current plan, you may not be able to return to the legacy plan later.
- Changing plans may remove legacy pricing, legacy billing discounts, or legacy traffic benefits.
- If your plan change requires moving to a new service, our team may need to migrate your data.
- If your service has an unpaid invoice, support may need to review or adjust the invoice before the plan change can proceed.
- Upgrades are not eligible for a cash refund under our refund policy.
- Downgrade credit is normally applied as extra service time on the new plan, not as a cash refund.
Request an Upgrade or Downgrade
- Our support team takes care of upgrading or downgrading your service for you.
- To request a plan change, submit a ticket and mention the name of the plan you want to move your existing service to.
- You can compare the current plans on our pricing page.
Upgrades
- Your service is upgraded on a pro-rated basis.
- If your current service has an outstanding invoice, pay it before you request an upgrade.
- Any amount already paid for your current service’s billing period goes toward the upgrade. You only pay the difference for the remaining time in your current billing cycle.
- The pro-rated amount is calculated as follows:
Old Service
Price Per Day * Number of days until next due date = Amount Credited
New Service
Price Per Day * Number of days until next due date = Amount Debited
Total Payable Today = Amount Debited - Amount Credited- Once you confirm that you wish to proceed, support will generate an upgrade invoice and notify you in the ticket.
- After the invoice is paid, please reply to the ticket so our team can continue the upgrade or migration process.
Downgrades
- Your service is downgraded on a pro-rated basis.
- If the downgrade leaves unused paid value from your current billing period, that value is normally applied as extra service time on your new plan. This means your next due date may be extended.
- Downgrade credit is not issued as a cash refund.
- After your downgrade request is reviewed and confirmed in your ticket, support will explain the billing adjustment and begin the plan change or migration process if required.
Migration Process
- Support will deploy a new service and copy your data from the old service to the new one.
- This process can be skipped if you do not want your existing data and applications copied to the new service. If you want to start fresh, please mention this in your ticket.
- If you start fresh, support delivers a new empty service and recycles your old service immediately, so download any data you want to keep beforehand.
New Service Deployment
- After you notify support that the invoice is paid, support deploys your new service, which stays hidden from you initially. Your old service remains available for use.
- The traffic consumption on your old and new services will be the same.
Data Migration
- The first pass of the data migration copies all data from your old service to your new one in a 1:1 fashion. Support will notify you in the ticket when it starts, along with an ETA for completion.
- Avoid adding or moving large amounts of data on your old service after the first pass starts, as this delays the migration. Limiting downloads during this time also shortens the second pass, so your applications are stopped for less time.
- Once the first pass is complete, support starts a second pass. The second pass stops all applications on your old service, then syncs data from your old service to your new one once more. This ensures that the data migration is complete.
Application Restoration and Delivery
- After data migration is complete, support will restore supported applications on the new service where possible.
- Most standard applications installed through our supported tools can usually be restored with their existing configuration. However, some custom setups, unsupported applications, manually modified configurations, or third-party integrations may need to be rebuilt or adjusted after migration.
- Custom-built applications are not migrated automatically and need to be rebuilt manually.
- If you use Rclone or MergerFS with our documented setup and have not changed paths or filenames, the related service files may be migrated to your new service.
- Once the migration is complete, support delivers your new service and suspends your old service.
- You then have 24 hours to check that everything migrated correctly. If anything is missing, reply to your ticket within this window, because your old service is deleted after 24 hours.
Terms of Service
- Moving, migrating, upgrading, or changing to a current plan may affect which version of our Terms of Service applies to your service.
- Please review the current Terms of Service before confirming a plan change.
If you require further assistance, you can open a support ticket here.