Upgrade/Downgrade your Service
Before Requesting a Plan Change
- Before requesting an upgrade or downgrade, please keep the following in mind:
- Some older plans may no longer be available for new orders, upgrades, or downgrades.
- If you move from a legacy plan to a current plan, you may not be able to return to the legacy plan later.
- Changing plans may remove legacy pricing, legacy billing discounts, or legacy traffic benefits.
- If your plan change requires moving to a new service, our team may need to migrate your data.
- If your service has an unpaid invoice, support may need to review or adjust the invoice before the plan change can proceed.
- Upgrades are not eligible for a cash refund under our refund policy.
- Downgrade credit is normally applied as extra service time on the new plan, not as a cash refund.
Initiate an Upgrade / Downgrade Process
- Our support team takes care of upgrading or downgrading your service for you.
- You only need to submit a ticket and mention the plan name that you wish to upgrade/downgrade your existing service to.
Upgrades
- Your service is upgraded on a pro-rated basis.
- Any amount already paid for your current service’s billing period goes toward the upgrade. You only pay the difference for the remaining time in your current billing cycle.
- The pro-rated amount is calculated as follows:
Old Service
Price Per Day * Number of days until next due date = Amount Credited
New Service
Price Per Day * Number of days until next due date = Amount Debited
Total Payable Today = Amount Debited - Amount Credited- Once you confirm that you wish to proceed, support will generate an upgrade invoice and notify you in the ticket.
- After the invoice is paid, please reply to the ticket so our team can continue the upgrade or migration process.
Downgrades
- Your service is downgraded on a pro-rated basis.
- If the downgrade leaves unused paid value from your current billing period, that value is normally applied as extra service time on your new plan. This means your next due date may be extended.
- Downgrade credit is not issued as a cash refund.
- After your downgrade request is reviewed and confirmed in your ticket, support will explain the billing adjustment and begin the plan change or migration process if required.
Migration Process
- Support will deploy a new service and copy your data from the old service to the new one.
- This process can be skipped if you do not want your existing data and applications copied to the new service. If you want to start fresh, please mention this in your ticket.
New Service Deployment
- After you have notified staff about payment completion, staff will deploy your new service which will be hidden from you initially. Your old service will still be available for use.
- The traffic consumption on your old and new service will be the same.
Data Migration
- The first pass of data migration will begin which will copy all data from your old service to your new one in a 1:1 fashion. You will be notified about the same in the ticket along with an ETA for the completion of the migration process.
- We recommend not adding, or moving, a lot of data to your old service after the first pass has started. It will delay the migration process!
- Once the first pass of migration is complete, a second pass will be started. The second pass will stop all applications on your old service first, then sync data from your old service to your new one, once more. This ensures that data migration is proper and complete.
Application Restoration and Delivery of New Service
- After data migration is complete, support will restore supported applications on the new service where possible.
- Most standard applications installed through our supported tools can usually be restored with their existing configuration. However, some custom setups, unsupported applications, manually modified configurations, or third-party integrations may need to be rebuilt or adjusted after migration.
- Custom-built applications are not migrated automatically and need to be rebuilt manually.
- If you use Rclone or MergerFS with our documented setup and have not changed paths or filenames, the related service files may be migrated to your new service.
Terms of Service
- Moving, migrating, upgrading, or changing to a current plan may affect which version of the Ultra.cc Terms of Service applies to your service.
- Please review the current Terms of Service before confirming a plan change: Ultra.cc Terms of Service
If you require further assistance, you can open a support ticket here!