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Cryptocurrency Payments

Cryptocurrency payments are final and non-refundable. Please ensure that you are paying the correct invoice, using the correct network, and accounting for any wallet, exchange, or blockchain transaction fees before submitting your payment.

This guide explains how to pay your Ultra.cc invoices with cryptocurrency through the Client Area. It covers the coins our payment gateway supports, the payment steps, and what to check before you send a transaction.

Use Directly Supported Coins

Ultra.cc uses BTCPay Server for cryptocurrency payments. Direct payments are available for:

Bitcoin (BTC)
Dogecoin (DOGE)
Litecoin (LTC)

Use Indirectly Supported Coins

Through the Trocador exchange plugin, you can use a wider range of cryptocurrencies, including but not limited to:

Ethereum (ETH)
Tether (USDT)
Ripple (XRP)
Cardano (ADA)
Solana (SOL)
Polkadot (DOT)

These coins are processed through an exchange flow, so the available options and minimum payment requirements may vary depending on the payment amount, selected coin, network conditions, and exchange availability.

Pay with Cryptocurrency

For transactions involving indirectly supported coins via the Trocador exchange plugin, there is a minimum amount requirement. The minimum amount for a transaction is approximately 10 USD/EUR. If your invoice is below this amount, the payment gateway will display an error message. In this scenario, we recommend that you add funds to your Ultra account credit balance. Detailed instructions on how to add funds can be found here.

Once you have added funds to your credit balance, it will be used to automatically pay any invoice that is generated. It is therefore a good idea to add an amount that covers multiple future invoices, as it will save you the trouble of making regular payments and reduce the number of transaction fees you pay.

Log in to your Client Area.
Navigate to Billing → My Invoices.
On the next page, find your invoice and click on the red Unpaid button.
Once your invoice appears, select Cryptocurrencies in the Payment Method dropdown menu.
Next, click the Pay Now button.

You will now be presented with the payment gateway.
To pay with a directly supported coin, select Bitcoin, Litecoin, or Dogecoin.

Press Pay in wallet if you have a wallet installed.
Alternatively, scan the QR code with your wallet.

To pay with an indirectly supported coin, click the Ethereum, Tether, Ripple, Cardano, Solana, Polkadot and many more button above the QR code.

In the Using dropdown menu, select the coin you want to pay with.
Once you have made your selection, press Pay.

Check the Payment Amount

Cryptocurrency transactions can be affected by blockchain fees, wallet fees, exchange fees, and market value changes. Always make sure the final amount received by the payment gateway matches the invoice amount as closely as possible.
If a cryptocurrency payment is underpaid or overpaid, it may not be applied to your invoice automatically and may require manual review by Ultra.cc support.
Small underpayments may be accepted at Ultra.cc’s discretion, but larger underpayments will require the remaining balance to be paid before the invoice can be marked as paid.

Troubleshooting

If your cryptocurrency payment has been confirmed on the blockchain but has not been applied to your invoice, please open a support ticket.
When contacting support, include:

Your invoice number
The cryptocurrency used
The transaction ID/hash
The amount sent
The date and approximate time of payment

If you require further assistance, you can open a support ticket here.

Cryptocurrency Payments
Use Directly Supported Coins
Use Indirectly Supported Coins
Pay with Cryptocurrency
Check the Payment Amount
Troubleshooting