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Credit Balance
Clients can store funds in their credit balance and use them to purchase new services or automatically pay the future invoices for their existing services.
- Funds can be added to the credit balance of your billing account in multiple ways. Some of them are discussed below.
Add Funds option in the Billing Area
- The funds added via this option will be stored in your account's credit balance.
Overpayments
- In the case that a client has duplicate PayPal Subscriptions for the same service, the amount is sent twice. In this case, any extra funds that are sent always end up in your account's credit balance.
- To avoid overpayments due to multiple subscriptions for a single service, you should cancel any duplicate PayPal subscription. Instructions to do so, can be found here.
Refund Process
- If you are ineligible for a refund to your original mode of payment, you can always get a refund to your account's credit balance. See our Refund Policy for more information.
Check the funds in your credit balance
- Login to your Billing Area.
- Click on the Notifications tab at the top of screen to view the funds in your credit balance.
If you require further assistance, you can open a support ticket here!
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