Upgrading or Downgrading your Service

Upgrades / Downgrades cannot be initiated for services that have an outstanding unpaid invoice.
Extra Traffic Addons are not carried over from your old service as part of an upgrade / downgrade.downgrade - they are cancelled.

The migration of your service will be an upgrade or downgrade based purely on pricing.

If the plan you wish to upgrade to costs more than your existing plan then it's an upgrade and vice-versa.

The terms are not based on the performance of the service.

Initiate an Upgrade / Downgrade Process

• Our support team takes care of upgrading or downgrading your service for you.
• You only need to submit a ticket and mention the plan name that you wish to upgrade/downgrade your existing service to.

Helpful InformationUpgrades

Upgrades

• Your service would beis upgraded on a pro-rated basis.
• Any amount already paid for your current service's billing period will gogoes towards your upgrade.
• The pro-rated amount is calculated as follows:

Old Service
Price Per Day * Number of days until next due date = Amount Credited

New Service
Price Per Day * Number of days until next due date = Amount Debited

Total Payable Today = Amount Debited - Amount Credited

• Once you confirm that you wish to proceed with the upgrade, an upgrade invoice is generated according to the formulae given above and you are notified about the same in the ticket.
• After payment completion, you must notify staff about the same in the ticket. Then, the migration process begins.

Downgrades

• Your service is downgraded on a pro-rated basis.
• Any excess amount that you have already paid for your service in the current billing period is refunded as extra days on your new service.
• After your downgrade request is confirmed in your ticket, the migration process beings.

Migration Process

This process can be skipped if you do not wish to copy the existing data and applications on your old service to your new one. You can mention this in your ticket.

New Service Deployment

• After

  you have notified staff about payment completion, staff will deploy your new service which will be hidden from you initially. Your old service will still be available for use.

• The traffic consumption on your existing serviceold and upgraded/downgradednew service will be the same.

Data migration

• The

  Asfirst standard, before deliverypass of yourdata upgradedmigration orwill downgradedbegin service, wewhich will copy all your contentdata from your currentold service andto migrateyour new one in a 1:1 fashion. You will be notified about the same in the ticket along with an ETA for the completion of the migration process.

• We recommend not adding a lot of data to your old service after the first pass has started. It will delay the migration process!
• Once the first pass of migration is complete, a seond pass will be started. The second pass will stop all ofapplications on your defaultold supportedservice applicationsfirst, then sync data from your old service to your new one, once more. This ensures that data migration is proper and torrent clients with a few exceptions:
  complete.

Excessive
Application MediaRestoration Serverand applicationDelivery databasesof couldNew beService
a

problem,
After i.e.,data Plex/Jellyfin/Emby.migration is complete, staff will use internal scripts to restore all your applications on your new service just as they were on your old service with the exceptions given below.

Nextcloud, Pydio and MariaDB related applications will not be migrated due to MySQL complications and the way these apps pull and update.
Any fused mounts will need to be set up again, currently, we have not implemented the migration of rclone or mergerfs service files. These just need to be re-downloaded from our repository and enabled.

• Unfortunately, custom-Custom-built applications arewill not be migrated and need to be rebuilt.

Once

Clientsall applications are restored, staff we hide your old service and make your new service visible. You will be notified in the ticket of the same, and asked to confirm that the migration is successful. You will be given 48 hours to perform this action, after which staff will assume that the migration is successful.

The old service will be terminated after you have confirmed that the option to ask us to skip this migration processis in case they want a fresh and empty new service.

successful.