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Cancellation Request

This guide outlines how to create a cancellation request for your Ultra.cc service.

If you are eligible for a refund it is not enough to only request a cancellation. You also need to request a refund by submitting a ticket in your Client Area.

Login to your Client Area.
Go to My Products & Services.
Select the service that you wish to cancel. As an example for this guide, we will choose Sabra - ultradocs.pollux.usbx.me.

Click on Request Cancellation.

Ideally, you should only choose Immediate cancellation type if you are eligible for a refund. Otherwise, always default to End of Billing Period type of cancellation.

Then follow these steps in order:

1 Briefly describe your reason for the cancellation.
2 Choose Cancellation Type.
3 Click on Request Cancellation.

If you require further assistance, you can open a support ticket here!

Feedback and suggestions regarding this article are welcome on our Discord server