Service Level Agreement

ThisThe Service Level Agreement (“SLA”) is a policy governing the Terms and usage of Services provided by UltraSeedbox and applies individually to you by using our services.

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The objective of this agreement is to ensure that the proper elements and commitments are in place to provide consistent service to you by us and will serve as an Official Agreement for our Policy on Handling Conflicts and Offering Compensation.

Server Downtimes, Server Maintenance & Compensation

Ultraseedbox takes all the requisite steps to ensure that our servers remain online and accessible for each user in any billing cycle.

Any scheduled maintenance of servers will be announced in advance through various communication modes such as e-mails, UltraSeedbox Status Page & WHMCS Announcements, with pertinent details. Clients that are affected by this will not be compensated.

Any unannounced/emergency downtimes/maintenance of servers will be announced as such, and users affected will be compensated for it. Below is the basis for compensation:

Downtime	Service Credit
Within 6 hours	As per team discretion
Up to 12 hours	One Day
Up to 24 hours	Two Days
Exceeding 48 hours	Credited double the time of the downtime (e.g., if there are three days of downtime, clients will be credited six days as compensation)

Please take note that this does not include any downtime of your apps installed.

Drive Failure and Data Loss

UltraSeedbox is a shared app hosting platform; almost all of the setup is devoted to providing the users with the fair allocation of resources and full disk utilization. Unfortunately, there will be inevitable incidents like drive failures.

If drive failure happens on the slot you’re in, and we’re unable to recover your data, you will be eligible for one month of service on us.

With this, we recommend you backup your data that’s on your slot.

Except for the above scenario, removing user data on your end with no system errors detected will not be compensated.

Fair Use of Server Resources

Our services run on shared resources. As a result, it is the responsibility of the client to ensure that their activities do not negatively impact other client’s experiences and are kept within acceptable limitations.

UltraSeedbox may stop, without warning, any applications that are negatively affecting other clients. In extreme scenarios where clients are negatively affecting other clients, the client’s slot may be suspended or terminated.

Downtime, Maintenance and Compensation

Any scheduled maintenance will be announced in advance through our official channels, with pertinent details. For this, clients that are affected will not be compensated.

Emergency maintenance, such as hardware failures, will also be announced appropriately and clients affected are compensated. UltraSeebox reserves the right to alter the approach to downtime compensation on a server/situational basis.

User Data and Data Loss

UltraSeedbox does not have any redundancy or backups on our servers, save for our boot drives. You are responsible for independent backup of data stored on UltraSeedbox’s servers. UltraSeedbox shall never be held liable for failure to recover data in the event of any sort of failure, and shall never be held accountable financially or otherwise for loss of data.

Human deletion of data will also not be compensated. UltraSeedbox provides ways of securely deleting content, if you find data missing but there is no evidence of corruption it will be assumed to be a human error on your behalf.