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Finding Support

Community Discord Support

We offer a community powered support Discord server. While staff may sometimes be available here, it is not an official line of support and as a result we can't guarantee support through this channel 24/7.

Please understand this, and if you have an issue that requires immediate attention and aren't getting any help try submitting a ticket.

Our community Discord server can be found at this link.

Submitting a Ticket

If you have searched our knowledgebase for information to assist with your issue and was unable to get the problem solved, feel free to reach out to us via a ticket!

What should I include in my support ticket?

Being specific and including all relevant information. This may include:

  • What are you trying to do
  • How you are trying to do it
  • An error message (or lack of one)
  • Name of file or torrent it applies to
  • Any software you may be using
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