Submitting a Ticket
If you have searched our knowledgebase for information to assist with your issue and was unable to get the problem solved, feel free to reach out to us via a ticket!
Click this link to submit a ticket via the USB customer portal.
What should I include in my support ticket?
Being specific and including all relevant information. This may include:
- What are you trying to do
- How you are trying to do it
- An error message (or lack of one)
- Name of file or torrent it applies to
- Any software you may be using