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Submitting a Ticket

If you have searched our knowledgebase for information to assist with your issue and was unable to get the problem solved, feel free to reach out to us via a ticket!

What should I include in my support ticket?

Being specific and including all relevant information. This may include:

  • What are you trying to do
  • How you are trying to do it
  • An error message (or lack of one)
  • Name of file or torrent it applies to
  • Any software you may be using
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