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Submit a Support Ticket
Community Discord Support
We offer a community-powered support Discord server. While staff may sometimes be available here, it is not an official line of support and as a result we cannot guarantee support through the server.
Please keep in mind our Discord support is primarily community-driven. As such please be patient with whoever helps you. If you are requiring more sensitive or immediate support, try submitting a ticket.
Our community Discord server can be found at this link.
Submit a Ticket
If you have searched our Docs for information to assist with your issue and was unable to get the problem solved, feel free to reach out to us via a ticket!
Click this link to submit a ticket via the Ultra.cc Client Area
What should I include in my support ticket?
Being specific and including all relevant information. This may include:
- What are you trying to do?
- How you are trying to do it?
- Any error messages (or lack of one).
- Any troubleshooting tips that you did.
- Any software you may be using.
If you require further assistance, you can open a support ticket here!
Feedback and suggestions regarding this article are welcome on our Discord server