Submit a Support Ticket

Community Discord Support

We offer a community-powered support Discord server. While staff may sometimes be available here, it is not an official line of support and as a result we cannot guarantee support through the server.

Please keep in mind our Discord support is primarily community-driven. As such please be patient with whoever helps you. If you are requiring more sensitive or immediate support, try submitting a ticket.

Our community Discord server can be found at this link.

Submit a Ticket

If you have searched our Docs for information to assist with your issue and was unable to get the problem solved, feel free to reach out to us via a ticket!

Click this link to submit a ticket via the Ultra.cc Client Area

What should I include in my support ticket?

Being specific and including all relevant information. This may include:

• What are you trying to do?
• How you are trying to do it?
• Any error messages (or lack of one).
• Any troubleshooting tips that you did.
• Any software you may be using.

If you require further assistance, you can open a support ticket here!

Feedback and suggestions regarding this article are welcome on our Discord server

• Submit a Support Ticket
• Community Discord Support
• Submit a Ticket
• What should I include in my support ticket?