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Submit a Support Ticket

If you need help with your Ultra.cc service, we recommend checking the documentation first. Many common questions and troubleshooting steps are already covered in our guides.
If you cannot find a solution, or if your issue is account-specific, billing-related, service-impacting, private, or requires staff assistance, please open a support ticket through the Ultra.cc Client Area.

Community Discord Support

Discord is available for community discussion and informal guidance, but it is not guaranteed support.
Our community Discord server.
Staff may sometimes be present on Discord, but account-specific, sensitive, billing, migration, security, or service-impacting issues should be handled through a support ticket.

When opening a ticket, choose the department that best matches your request.

Please include as much relevant information as possible. This helps the support team understand the issue and respond more efficiently.
For the fastest handling, try to keep each ticket focused on one main issue where possible.
Useful details include:

What you are trying to do
What is not working as expected
The service or slot affected
The application affected, if applicable
When the issue started
The exact error message, if there is one
Whether the issue affects one app, multiple apps, SSH, FTP, the Control Panel, or billing
Any troubleshooting steps you already tried
Relevant screenshots or log snippets, if safe to share
Any recent changes you made before the issue started

Do not include passwords, API keys, private tokens, recovery codes, or other sensitive credentials in your ticket unless Ultra.cc staff specifically ask for them.
When you open a support ticket about a service, application, configuration, billing, security, or account issue, Ultra.cc staff may need to review relevant account details, service settings, application settings, configuration files, logs, filenames, directory listings, metadata, or other technical information needed to investigate and resolve the issue.
Staff do not routinely browse or inspect user-created files during normal support work.

Some requests may fall outside official support scope. In those cases, Ultra.cc may provide general guidance or links to relevant resources, but may not be able to provide hands-on troubleshooting.
For unofficial or community guidance, you may also ask in the Ultra.cc Discord community.
Examples include:

If you require further assistance, you can open a support ticket here!