User Control Panel (UCP)

In this book we will detail the Ultra.cc control panel, and how you can use it to manage your slot.

User Control Panel Tour

The User Control Panel (UCP) is your one-stop, easy panel to managing your Ultra.cc service. Here, you can easily set your service access credentials, managing and accessing your apps.

This short section will walk you through the Ultra.cc Control Panel.


Accessing the Control Panel

Resetting The UCP Password

If you are logging in for the first time after you've purchased your first Ultra slot or you forgot your password, you may have to reset your password. To do that:

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Dashboard

Overview

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Connect

Apps

Installers

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Profile

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Managing your Ultra.cc Apps

In this guide, we'll be showing you ways on managing your Ultra.cc installable apps. This includes installing, uninstalling, upgrading and Cleanup of the apps.

Installing Apps

Upgrading Apps

Cleanup Installation

/usr/bin/docker: Error response from daemon: Conflict. The container name "/{appname}-{username}" is already in use by container "fdcd401e1000424eb426cdef143cc07c". You have to remove (or rename) that container to be able to reuse that name. See '/usr/bin/docker run --help'.

or

You will need to uninstall Plex in order to proceed with this installation.

Uninstalling Apps


Troubleshooting Information

I just signed up for a slot, and my UCP keeps saying invalid password!

Our server infrastructure is separate from our account/payment gateways.

You will receive an email regarding the successful deployment of your slot. As the email advises, you need to use the password reset form with the email you signed up with at https://cp.ultra.cc. For more information, you can visit this guide here.

How do I connect to my slot’s shell/SSH?

To connect to your slot’s shell for executing commands, you must first set your password in your UCP's access details and use an SSH client such as PuTTY to connect to your shell.

For more information, we have a help section for SSH here.

How to resolve stuck container errors?

This issue happens when the container is partially installed. You can use the Clean-Up button next to the Install button of any application you’re trying to install. You may also connect via SSH to your slot and remove it using the command app-App_Name uninstall.

How to upgrade the applications to their latest release?

Under the Installed Applications -> Application, you will see the action dropbox. You need to select upgrade/repair on your desired application, and this will pull the latest version.

Take note that while your desired app may have committed to its repo in the last 10 hours, it may be a pre-release. Your application will only pull the latest stable release when it's docker image is committed to the DOCKER repo. The Upgrade button is also not available to some torrent clients.

Why are my apps showing Error 502: Bad Gateway?

An error 502: Bad Gateway error signifies that the webserver failed to start or got crashed. You may need to follow the instructions on the error page first and see if it fixes the issue.

If it doesn’t, it might be that you ran out of your allocated disk space, which crashes all of your apps.

Please ensure that you have at least 10GB of free disk space on your slot consistently to avoid this. To manage your data, please log in to your service with our recommended FTP file manager and delete some old/redundant files to free up some space.

Once done, kindly restart your webserver and the apps from your UCP main dashboard at https://cp.ultra.cc.

Why can't I log in?

Please double check your Email and Password; these are case sensitive for both Email and Password entries. Please keep in mind that the automated system will block any other login attempts after 5 incorrect tries. This will block you for 30 minutes

Protect Your Applications with a Strong Password

At Ultra.cc, the security of our users is our top most priority, and we take every precaution to make sure your data is protected. However, the level of our security does not matter if you use a weak password to protect your applications. In this guide, we will show you how to properly create a strong password, and better protect your applications.


How to Create a Strong Password

One of the most important aspects of creating a strong password is the length of the password. Even though complexity is needed to a certain degree, the length is the deciding factor of how strong a password is. As you can see from the above image, the time it will take to brute-force crack a password exponentially grows as the length increases.

Below you will find some guidelines for how to create a strong password:

By following the above guidelines, you will be able to create a strong password and properly secure your applications.

Below you will find some general suggestions on how you can further secure your presence online.