Incident Response and Security Policy

Despite everyone’s best efforts and audits, security incidents are inevitably part of the business. Your security is important to us, and we are fully committed to its security and that of our clients. We continue to maintain a culture of transparency and truthfulness, which also extends to our approach to reporting security incidents. Ultra.cc will take the following actions:

Close all connections to Ultra.cc servers, WHMCS, or any other accessible place to resolve the incident rapidly. As soon as any Incidents reported or discovered by us, we will publish this on our communication channels at the earliest, including our website, our Twitter page, our subreddit, our community Discord server, and the Incident response page. We will also start emailing the clients affected, but it might take some time for all the emails to be dispatched.

In case you're experiencing issues with your services, please check the status page at status.usbx.me. It’s most likely you will see some maintenance work related to your node. If there is no ongoing maintenance, feel free to open a support ticket to investigate your Issues and guide you accordingly.

Policies

To continue trusting us, we have published a few essential bits of highly important information for you. We want to be as transparent as possible and share all the information that we store and how we store and use them.

Security first partners and vendors

How Can You Help

As we describe in our Terns of Service and on our security page, we do our utmost to ensure that Ultra.cc is safe and secure - to help us protect it further, you can help us in the following ways:

Report a security event, vulnerability, or abuse


Revision #9
Created 13 November 2020 21:25:27
Updated 4 June 2023 10:24:26 by warp