Getting Help

Information on the options we provide for customer support and troubleshooting.

How To Reach Customer Support

Community Discord Support

We offer a community-powered support Discord server. While staff may sometimes be available here, it is not an official line of support and as a result we cannot guarantee support through the server.

Please keep in mind our Discord support is primarily community-driven. As such please be patient with whoever helps you. If you are requiring more sensitive or immediate support, try submitting a ticket.

Our community Discord server can be found at this link.

Submitting a Ticket

If you have searched our Docs for information to assist with your issue and was unable to get the problem solved, feel free to reach out to us via a ticket!

What should I include in my support ticket?

Being specific and including all relevant information. This may include:

Upgrading or Downgrading your Service

Upgrades / Downgrades cannot be initiated for a service that have an outstanding unpaid invoice.

Initiate an Upgrade / Downgrade Process

Upgrades

Old Service
Price Per Day * Number of days until next due date = Amount Credited

New Service
Price Per Day * Number of days until next due date = Amount Debited

Total Payable Today = Amount Debited - Amount Credited

Downgrades

Migration Process

This process can be skipped if you do not wish to copy the existing data and applications on your old service to your new one. You can mention this in your ticket.

New Service Deployment

Data migration

Application Restoration and Delivery of New Service