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Cancellation Request

This guide outlines how to create a cancellation request for your service.

If you are eligible for a refund it is not enough to only request a cancellation. You also need to request a refund by submitting a ticket in your Client Area.


  • Click on Request Cancellation.


Ideally, you should only choose Immediate cancellation type if you are eligible for a refund. Otherwise, always default to End of Billing Period type of cancellation.

  • Then follow these steps in order:
    • Briefly describe your reason for the cancellation.
    • Choose Cancellation Type.
    • Click on Request Cancellation.