Cancellation Request

This guide outlines how to create a cancellation request for your Ultra.cc service.

If you are eligible for a refund it is not enough to only request a cancellation. You also need to request a refund by submitting a ticket in your Client Area.

• Login to your Client Area account.
• Go to My Products & Services.
• Select the service that you wish to cancel. As an example for this guide, we will choose Sabra - ultradocs.pollux.usbx.me.

• Click on Request Cancellation.

Ideally, you should only choose Immediate cancellation type if you are eligible for a refund. Otherwise, always default to End of Billing Period type of cancellation.

• Then follow these steps in order:
  • Briefly describe your reason for the cancellation.
  • Choose Cancellation Type.
  • Click on Request Cancellation.